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Hatton National Bank PLC (HNB) continues to stand out as a top financial institution in Sri Lanka. It has recently achieved the ISO 9001:2015 certification for its Procurement Function. This shows the bank’s constant push for excellence in all its operations. Bureau Veritas acknowledged this certification, covering HNB Procurement processes like IT, Stationery, and General Procurement. These processes are within its Banking Services Department. This sets a global benchmark for quality management.

As a leader among Sri Lanka’s private banks, HNB has 254 customer centers. Its chase for the 2015 certification is backed by a history of excellence. Winning ‘The Best Bank – Sri Lanka’ at the Emerging Asia Banking Conclave and Awards and being named Best Retail Bank by the Asian Banker Awards show its commitment to top service. The ISO 9001:2015 certification adds to HNB’s collection of ISO recognitions. These include Inward Remittance, Outward Remittance, Centralized Operations, Centralized Credit Operations, and Credit Administration Departments.

The HNB ISO Certification boosts operational efficiency and improves supplier relations. It also lowers procurement errors. This award came after a detailed audit that checked most of HNB’s procurement activities. The bank noted big improvements in procurement, including more efficiency and fewer mistakes. These gains came from specialized training for the Procurement staff. These improvements after getting the ISO certification highlight HNB’s ongoing commitment to doing better and keeping stakeholders happy.

HNB Procurement Function Earns Prestigious ISO 9001:2015 Certification

The HNB Procurement Function now has the ISO 9001:2015 certification. This marks a big improvement in how it operates. It not only shows that HNB leads in banking innovation, but also its strong commitment to top service and client happiness. The 2015 certified procurement practices place it among the best in Sri Lanka’s banking world.

Significance of ISO 9001:2015 Certification for HNB Procurement

The ISO 9001:2015 award highlights the HNB Procurement Function’s aim for global quality standards. Achieving this level proves HNB’s quality management system is strong, making its procurement practices more reliable and efficient. This achievement also builds more trust with suppliers and partners, leading to better and more innovative procurement.

Rigorous Process of Achieving the ISO 9001:2015

Gaining the ISO 9001:2015 certification required a detailed review of HNB’s buying processes. This close examination made sure all operations met the highest quality standards. The procurement team had to show excellence in areas like IT, stationery, and general buying to meet the strict ISO criteria.

Department	Certification Year	Scope
HNB Procurement Function	2024	IT Procurement, Stationery Procurement, General Procurement
Centralized Operations	2024	Centralized Operations for banking services
Credit Administration	2024	Administering Credit Operations
Inward and Outward Remittance	2024	Handling of internal and external remittances

Earning the HNB Procurement ISO 9001 certification is a big achievement for the bank. It’s seen as a sign of trust and efficiency by partners and clients. HNB is dedicated to keeping its high standards in the tough world of finance.

Comprehensive Quality Management Frameworks at HNB

Hatton National Bank (HNB) has boosted its service quality. It got the ISO 9001:2015 certification for various procurement and operational areas. This award by Bureau Veritas shows HNB’s strong focus on top-notch quality management in financial services.

This honor covers important areas like IT, Stationery, and General Procurement. It shows the bank’s efficiency and its ability to meet global standards. These standards aim to make customers happier and improve how things run.

HNB’s quest for top quality doesn’t stop with procurement. Other key areas also achieved the 2015 certification. This includes divisions like Inward and Outward Remittance and Centralized Credit Operations. It marks a full embrace of quality-first strategies.

HNB operates a vast network of 254 customer centers. It’s one of Sri Lanka’s big private banks and focuses on tech innovation. The bank has won titles like Best Retail Bank and Best Bank in Sri Lanka at major awards.

The ISO 9001:2015 certification of HNB’s procurement is part of a broader quality focus. This approach is essential for growth in a shaky economy. It also helps build a strong brand that meets market and consumer needs.

Expanding Excellence: HNB’s Commitment to Service Quality

HNB is dedicated to outstanding customer service and improving customer experiences. It earned the 2015 certification in HNB Procurement. This shows HNB’s deep commitment to quality management in the finance sector.

By following the HNB Procurement ISO Certification standards, HNB proves its commitment. It aims to exceed customer expectations through quality service.

Impact of ISO 9001:2015 on Customer Experience

The ISO 9001:2015 isn’t just for show; it’s how HNB assures top-notch customer service. Thanks to the 2015 certification, customers can rely on HNB’s services. It shows HNB is proactive about quality and has systematic processes in place.

These achievements highlight HNB’s longstanding reputation for excellence. This includes being named ‘Sri Lanka’s Best Bank’ by Euromoney Magazine.

Supporting Strategic Goals Through Improved Operations

HNB’s certification under ISO 9001:2015 aligns with its strategic goals. It aims to be the leader and most trusted bank in Sri Lanka. The AA- rating from Fitch Ratings (Lanka) Ltd and awards, like ‘Best Managed Bank in Sri Lanka,’ show HNB’s commitment to excellence.

The efficiencies from the HNB Procurement ISO Certification support HNB’s aim for continual excellence.

Expanding Excellence: HNB’s Commitment to Service Quality

What does HNB Procurement Function’s ISO 9001:2015 certification signify?

The ISO 9001:2015 certification shows HNB Procurement Function meets high global standards. It proves HNB’s dedication to quality, customer happiness, and ongoing improvement. They work hard to make sure their purchasing processes are top-notch.

Who provided the ISO 9001:2015 certification to HNB’s Procurement Function?

Bureau Veritas, a world leader in testing, inspection, and certification, gave HNB the ISO 9001:2015 certification.

Which areas of HNB Procurement Function have been certified under the ISO 9001:2015?

The certification covers several areas like IT, Stationery, and General Procurement at HNB.

How does the ISO 9001:2015 certification impact the customer experience at HNB?

This certification means HNB works more efficiently and uniformly, leading to a better customer experience. It assures customers that HNB values quality and aims for constant improvement.

What role did HNB management play in achieving the ISO 9001:2015 certification?

Indrajith Senadhira and Roshan Fernando, HNB’s managers, played key roles in getting the ISO 9001:2015 certification. They showed HNB’s commitment to quality and consistent customer service.

Can you explain the process HNB underwent to achieve the ISO 9001:2015 certification?

HNB went through strict evaluation and documentation to ensure they matched ISO 9001:2015 standards. This involved meeting international quality management benchmarks and being audited by Bureau Veritas.

Are any other departments within HNB ISO 9001:2015 certified?

Yes, other departments at HNB also have the ISO 9001:2015 certification. This shows a broad commitment to quality throughout HNB.

What benefits does the ISO 9001:2015 certification provide to HNB?

The ISO certification brings HNB many advantages, like better operations, happier customers, strong supply chain management, and compliance with quality standards. These benefits help HNB keep its strong reputation in the finance industry.

Significance of ISO 9001:2015 Certification for HNB Procurement

The ISO 9001:2015 certification is vital for HNB Procurement. It globally acknowledges the bank’s procurement processes. This gives HNB a competitive advantage and highlights its dedication to excellence and customer satisfaction.

Rigorous Process of Achieving the ISO 9001:2015

Getting the ISO 9001:2015 certificate required a detailed evaluation. HNB assessed its processes and documentation, stuck to the standards, and proved its commitment to ongoing improvement.

Impact of ISO 9001:2015 on Customer Experience

The ISO 9001:2015 improves customer experience by focusing on quality and reliability. It leads to more customer satisfaction and trust in HNB.

Supporting Strategic Goals Through Improved Operations

The certification helps HNB reach its strategic goals. It ensures operations are optimized, reduces errors, and encourages a culture of excellence. This helps HNB grow and succeed.

In a shift due to economic recession and global market shrinkage, Sri Lanka’s exports fell in September 2024. Export earnings dropped to US$937.95 million. This was a 3.49% decline from the year before. This dip fits into a larger story of September 2024 economic news. During this time, trade activities hit significant challenges.

Even though merchandise exports fell, Sri Lanka’s service sectors saw growth. They increased by 6.08% to US$329.89 million. This growth shows the economy’s resilience and adaptability. Yet, this did not make up for the overall downturn, where total exports dropped by 1.17% to US$1.27 billion.

However, some areas showed positive trends. The period from January to September 2024 highlights adjustment and opportunity in . This includes stronger performance in apparel and coconut products. The ICT and logistics sectors also made noteworthy progress. This offers hope for economic recovery.

A detailed look by the World Bank’s growth forecast for Sri Lanka delves into the economic scene. It talks about future policies and strategic efforts. These aim to boost and improve Sri Lanka’s export capacity.

An Overview of Sri Lanka’s Export Slump in September 2024

In September 2024, Sri Lanka faced a major decline in exports, showing tough economic challenges. A few areas saw a little improvement. But, mostly, the data showed a significant economic decline in Sri Lanka.

The exports in key merchandise areas went down a lot, showing major September 2024 trade challenges. Yet, the services sector did a bit better, offering hope in tough economic times.

Factors Leading to the 3.49% Decrease in Merchandise Exports

Sri Lanka’s merchandise exports dropped by 3.49%, reaching US$ 937.95 million. This drop was due to less global demand and issues within. Industries like tea, rubber products, and electronics struggled.

Tea exports, which are very important for the country, fell by 10.26%. This decrease added to the economic decline in Sri Lanka.

Contrasting Expansion in Services Exports by 6.08%

On the other hand, service exports grew by 6.08%, totaling about US$ 329.89 million. This increase shows the strength of the information technology and tourism sectors. They used digital tools and global partnerships to face September 2024 trade challenges well.

Total Exports Including Services Fall to $1.27 Billion

Even with the rise in service exports, the total of goods and services exports dropped to $1.27 billion. This was a 1.17% decrease from the year before. It shows the ongoing challenges in trade. It also points out the need for decline in Sri Lanka’s export earnings and the importance of trying new strategies in the economy.

For more information on efforts to improve the economy and stabilize finances, click here. This link will take you to a detailed analysis on how Sri Lanka is dealing with these fiscal challenges.

Sector-Specific Dynamics of Sri Lanka’s Exports in September 2024

The different sectors of Sri Lanka export sectors show a mix of challenges and opportunities. Some parts have stayed strong, despite tough global conditions.

Dip in Key Sectors: Tea, Rubber Products, Electronics, and Seafood

September noticed a big drop in both tea and rubber exports. Tea earnings went down by 2.44% to $117.03 million. This affected the country’s main export goods.

Rubber exports also fell by 4.1%, reaching $79.5 million. These important sectors struggled due to lower global demand and high competition.

Apparel and Textile Sector Resilience Amidst the Decline

However, the apparel and textile sectors did well, growing by 15.71% to $418.68 million. This growth, especially the 36.87% increase in shipments to the United States, shows their strong performance.

The Steady Climb of Coconut-Based Product Exports

The growth in coconut products was also promising. Their exports went up by 10.36%, with big gains in coconut oil and other products. This shows how important diversification is for Sri Lanka export sectors.

This bigger picture shows how Sri Lanka is dealing with economic challenges. For more, see OMB Sri Lanka’s financial strategies in the face of high external debt. It’s about aiming for sustainable growth.

Product Category	September 2023 Exports (USD Million)	September 2024 Exports (USD Million)	% Change
Tea	119.88	117.03	-2.44%
Rubber Products	82.81	79.5	-4.1%
Apparel and Textiles	361.79	418.68	+15.71%
Coconut Products	Value TBD	Increased	+10.36%

This table shows the mixed performance in Sri Lanka’s export sectors. It highlights how adaptable sectors like apparel and coconut are helping stabilize and grow the economy.

Highlights from Resilient Sectors Defying the Downward Trend

Despite a 3.49% decline in exports, some areas of Sri Lanka’s economy tell a story of export resilience in Sri Lanka. The ICT sector shines brightly, showing a significant growth in the ICT sector, up by 28.66% in September 2024. It shows the strong foundation tech companies are setting in the economy.

The food and beverage sector also showed strength. It grew by 8.78%, with processed food exports jumping by a huge 69.41%. This growth is crucial, as it brings in foreign money and supports local farms and factories.

The logistics and transport area also stood out, growing by 24.94%. It shows how Sri Lanka’s strategic spot and efficient port management are playing a key role. This highlights the solid potential tying Export resilience in Sri Lanka together.

An in-depth look shows that rising sectors like ICT can help recover what was lost in others. It’s important to focus on these growing areas in Sri Lanka’s future economic plans.

Sector	Percentage Growth
ICT	28.66%
Food and Beverages	8.78%
Processed Food	69.41%
Logistics and Transport	24.94%

Even though there’s a downturn in exports, sectors like ICT and food and beverages are doing well. These success stories suggest where policy makers and business leaders should focus. They should aim to boost growth in the ICT sector and improve the performance of food and beverages exports.

Examining the Impact on Sri Lanka’s Trade Dynamics

In September 2024, Sri Lanka’s exports showed interesting trends that tell us a lot about its trade. The United States significantly increased its purchases, with a 21.57% jump, reaching US$ 245.69 million for the month. The growth continued from January to September, rising by 5.33% to US$ 2.19 billion. These numbers highlight strong points in Sri Lanka’s trade, showing resilience in some sectors despite challenges.

The United Kingdom and other major markets also saw growth, improving Sri Lanka’s trade situation. In September, UK exports rose by 3.69%, amounting to US$ 77.75 million. And in the first nine months, there was a 7.06% increase, reaching US$ 691.31 million. This upward trend wasn’t just in the UK but also in other key markets like Germany, the Netherlands, Canada, and China, showing progress.

The Central Bank of Sri Lanka has taken important actions to help the economy. It lowered policy interest rates and reduced required bank reserves. These steps aim to boost economic growth by making more money available for businesses and encouraging spending. Experts believe that along with these actions, Sri Lanka needs to make more changes to strengthen its economy and expand its exports.

Examining the Impact on Sri Lanka’s Trade Dynamics

What were the main factors that led to the 3.49% decrease in merchandise exports?

The decline was mainly due to less global demand. Key sectors like tea, rubber, electronics, and seafood earned less.

How did services exports perform in contrast to merchandise exports?

Despite merchandise exports dropping, services exports grew by 6.08% in September 2024.

What was the total value of exports, including both merchandise and services, for September 2024?

The total exports fell to

Examining the Impact on Sri Lanka’s Trade Dynamics

What were the main factors that led to the 3.49% decrease in merchandise exports?

The decline was mainly due to less global demand. Key sectors like tea, rubber, electronics, and seafood earned less.

How did services exports perform in contrast to merchandise exports?

Despite merchandise exports dropping, services exports grew by 6.08% in September 2024.

What was the total value of exports, including both merchandise and services, for September 2024?

The total exports fell to $1.27 billion. This was a 1.17% drop from the previous year.

Which key sectors experienced a significant slump in export earnings?

Exports in tea, rubber, electronics, and seafood sectors went down notably.

How did the apparel and textile sector fare in September 2024?

The apparel and textile sector grew by 15.71%. This was mainly due to high demand from the U.S.

What was the performance of coconut-based product exports?

Coconut product exports grew by 10.36%. This growth came from coconut oil, desiccated coconut, and liquid coconut milk exports.

Which sectors in Sri Lanka showed significant growth despite the broader economic downturn?

The ICT sector and logistics and transport services saw big growth. The food and beverages sector, especially processed food exports, jumped by 69.41%.

Has the export decline affected Sri Lanka’s trade with major markets?

Despite the overall decline, exports to the United States and the United Kingdom grew. This shows some strong trade connections.

.27 billion. This was a 1.17% drop from the previous year.

Which key sectors experienced a significant slump in export earnings?

Exports in tea, rubber, electronics, and seafood sectors went down notably.

How did the apparel and textile sector fare in September 2024?

The apparel and textile sector grew by 15.71%. This was mainly due to high demand from the U.S.

What was the performance of coconut-based product exports?

Coconut product exports grew by 10.36%. This growth came from coconut oil, desiccated coconut, and liquid coconut milk exports.

Which sectors in Sri Lanka showed significant growth despite the broader economic downturn?

The ICT sector and logistics and transport services saw big growth. The food and beverages sector, especially processed food exports, jumped by 69.41%.

Has the export decline affected Sri Lanka’s trade with major markets?

Despite the overall decline, exports to the United States and the United Kingdom grew. This shows some strong trade connections.

In an era of significant tax reform measures, Seylan Bank shines brightly in Sri Lanka’s banking world. It announced a Profit After Tax (PAT) of LKR 6,593 million. This amazing performance for the first nine months ending September 30, 2024, shows a growth of 46.65%. This is a big jump from the LKR 4,496 million earned in the same period in 2023.

The bank’s Profit Before Tax (PBT) also saw a big rise, reaching LKR 10,608 million. This is 47.72% more than last year. Even with challenges like a lower Net Interest Margin, Seylan Bank’s financial strength is boosting the economy’s backbone.

As Sri Lanka’s economy starts to recover, there’s hope and forward movement. Seylan Bank leads in stabilizing the economy with a Profit After Tax of LKR 6.59 billion. This success shows their strong commitment and clever strategies in financial matters. Looking forward, Seylan Bank’s efforts could pave the way for more economic recovery and growth in Sri Lanka.

Seylan Bank Records Profit After Tax of LKR 6.59 Billion for First Nine Months

Even with Economic Challenges, Seylan Bank has kept a strong financial stance. It recorded a Profit After Tax leap of 46.65% from the previous year, totaling LKR 6.59 billion. This success shows strength and a path of recovery, helped by reforms and global support to improve the economic situation. You can read more here.

Profit Growth Amidst Economic Challenges

The growth in Seylan Bank Profit signals a hopeful change in finance. Despite economic ups and downs, the bank managed its assets and liabilities well. For more details, visit here. This success is due to Seylan Bank’s strategic moves to overcome tough economic conditions.

Reduction in Net Interest Margin

The tough economy has hit income, notably the Net Interest Margin, which fell by 10.77%. The drop from LKR 30,554 million to LKR 27,262 million shows the struggle to stay profitable with high operation costs and tough interest rates.

Rise in Net Fee Based Income and Impairment Charges

Seylan Bank saw its Net Fee Based Income go up, which helped its non-interest earnings. The bank earned more from charges and fees. At the same time, Impairment Charges went down by 69.14%, showing better credit quality and asset health.

Financial Aspect	2023 (LKR Million)	2024 (LKR Million)	% Change
Profit After Tax	4,498	6,593	46.65%
Net Interest Income	30,554	27,262	-10.77%
Net Fee Based Income	Data Unspecified	Data Unspecified	Increases
Impairment Charges	13,447	4,150	-69.14%

Analysis of Seylan Bank’s Financial Performance

A closer look at Seylan Bank shows important findings on its economy. Its Net Interest Income rose by 21.47% reaching LKR 20,468 million in the first half of 2023. Meanwhile, Operating Expenses went up by 25.88%, hitting LKR 9,128 million.

This jump in costs relates to strategies to make the bank more stable and efficient. These efforts paid off with a 71.29% leap in Profit after Tax. The profit reached LKR 2.57 billion, a big step up from last year.

Insight into Net Interest Income and Operating Expenses

Besides, the bank’s growing expenses reflect strong economic actions, following a global pattern. Sri Lanka is expected to see a 4.4% economic due to its industrial and tourism sectors. Seylan Bank’s smart moves helped solidify its market spot.

They focused on making more revenue and smartly handled their expenses. These expenses rose mainly because of higher staff costs and more expensive supplies.

Implications of Increased Taxation and Levies on Profits

Higher taxes have also shaped the bank’s financial strategies. Income Tax expenses tripled to LKR 1,582 million. Alongside, Levies rose as profits increased. Despite these challenges, Seylan Bank has shown a strong financial structure.

Its Profit Before Tax growth is notable. These financial trends highlight the need for ongoing policy changes. The IMF’s recent $2.9 billion support for Sri marks a step towards better stability and growth.

Analysis of Seylan Bank’s Financial Performance

How much did Seylan Bank report in Profit After Tax for the first nine months of 2024?

Seylan Bank announced a Profit After Tax of LKR 6.59 billion for the first nine months up to September 30, 2024.

What was the percentage increase in Seylan Bank’s Profit After Tax compared to the previous year?

The Profit After Tax rose by 46.65% compared to the same period in 2023.

What were the Profit Before Tax (PBT) figures for Seylan Bank during this period?

Profit Before Tax hit LKR 10.61 billion, up 47.72% from the year before.

Did Seylan Bank face any challenges with the Net Interest Margin (NIM)?

Yes, the Net Interest Margin shrank to 5.03% by the third quarter of 2024, from 5.76% in 2023.

How did Seylan Bank’s net fee-based income perform?

Net fee-based income grew by 8.10%, thanks to gains from cards, remittances, and lending services.

What was the magnitude of reduction in impairment charges for Seylan Bank?

Impairment charges fell sharply by 69.14%, down to LKR 4.15 billion.

How did Seylan Bank manage to balance the decrease in Net Interest Income?

They offset the dip in Net Interest Income through smart cost control and diversifying revenues.

What impact did taxation have on Seylan Bank’s financial performance?

Tax expenses rose significantly. Income Tax jumped by 49.51% reaching LKR 4.01 billion, alongside rises in VAT on Financial Services and the Social Security Contribution Levy.